Conditions of Sale
1. ACCEPTANCE OF THE CONDITIONS OF SALE
SAFU SRL invites each user to carefully read these "General Conditions of Sale, Supply and Withdrawal" of products and services offered by SAFU SRL, before completing any purchase. Please keep a copy (print or digital format) once you have completed this process. These conditions are provided in Italian.
SAFU SRL is based in Via Ippolito Caffi 99, 32100, Belluno VAT number: 01260880255.
The General Conditions of Sale, Supply and Withdrawal govern the remote purchase of products and/or services offered by SAFU SRL through its website www.rebel.horse (SITE)
SAFU SRL may modify these conditions at any time without prior notice. Such changes will be effective from the day of their publication on the website www.rebel.horse. For orders received and confirmed by SAFU SRL before such publication (or date), the conditions in force at the time of conclusion of the sales contract will be applied.
The offer of products and services offered by SAFU SRL is aimed both at consumer users hereinafter called "Consumers" (natural persons acting for purposes unrelated to entrepreneurial or professional activity as required by Legislative Decree no. 6 September 2005 206 “The Consumer Code”), and to other users. For the purposes of these conditions, anyone who in the section aimed at the purchase of products or services indicates at the same time when entering their data that they belong to a company by entering its company name and VAT number is not considered a Consumer.
The registration procedure on the site and the purchase of products and/or services offered by SAFU SRL imply total knowledge of the same and their full acceptance.
2. PURCHASE METHODS
The purchase on the site takes place after registering on the SITE, where the user provides his personal details (name, surname, residential address, telephone number, tax code, etc.). This operation is free and allows him to carry out various operations on the site. The credentials provided to access your personal account must be carefully kept and not be given to third parties.
The photographic images present on the site (www.rebel.horse) are intended to represent the product for sale, without any implicit/explicit guarantee or commitment on the part of SAFU SRL, regarding the exact correspondence of the image depicted on the SITE with the actual product, here also understood with regard to its dimensions, chromatic aspects and/or sales packaging.
The online publication of products and/or services offered by SAFU SRL has the purpose of inviting users to formulate a purchase proposal. This proposal (Order) integrates a contractual proposal and constitutes specific acceptance of the "General Conditions of Sale, Supply and Withdrawal" described here.
Once the order has been formulated by the user, having added products and/or services to the cart and having expressly accepted these General Conditions of Sale, Supply and Withdrawal, SAFU SRL has the right to accept or reject such orders, without the customer may assert rights or claims against the aforementioned company in any case.
Once acceptance of the order has been received by SAFU SRL, a confirmation email will be sent to the email address provided by the customer also containing the details of the shipment of the goods.
To cancel an order, the customer must promptly contact SAFU SRL via telephone or email to the contact details provided on the website www.rebel.horse. This operation is no longer possible once the order has been confirmed by SAFU SRL and the email with the shipping details has been sent to the customer.
3. PRICE, SHIPPING AND AVAILABILITY OF THE PRODUCT
The prices published on the pages of the site are inclusive of VAT and valid only for purchases made in Italy, and do not include any taxes, duties and/or duties applicable in the country of destination of the goods where this is different from Italy, and are therefore costs completely at the customer's expense.
The prices shown on the website are subject to possible variations and/or modifications by SAFU SRL without any obligation of notice.
The cost of shipping must be added to the price of the individual product and/or service, the amount of which may vary depending on the delivery and payment methods, as well as in relation to the country of destination and/or areas considered by the courier to be "disadvantaged locations". The total amount will be indicated to the customer before completing the order.
The delivery times indicated on the site are to be considered purely indicative, in all cases of failure to indicate a delivery term, it will take place within thirty (30) days from the date of sending the order. The temporary lack of products may be due to simultaneous access by multiple users, or to delays caused by third-party suppliers and therefore not controllable by SAFU SRL.
SAFU SRL does not undertake and therefore guarantees full compliance with the order processing and/or delivery terms indicated on the site, nor will it be held responsible for any delays for the products/services covered by the sales contracts. In any case, together with the order confirmation, the customer will receive an email indicating the shipping number, through which by contacting the courier (by telephone or via its website) he will be able to track his purchases. To correctly deliver the ordered products, the presence of the customer or his representative at the indicated time and place of delivery is always required. If neither of the two are available, the courier will leave a notice of a second delivery for the next working day and/or a telephone number to be able to agree on a different date. Once the maximum storage time has elapsed (see conditions of use of the express courier service) at the warehouse of the appointed carrier, the goods will be returned to the SAFU SRL warehouse. Any second shipment will be borne by the customer, and must be agreed, or SAFU SRL will refund the customer only the price paid for the products.
The customer is required to check at the time of delivery that the packages correspond to what was ordered, that the packaging is intact and not tampered with. In the event that this situation occurs, the customer is required to reject the shipment and/or accept it by signing the delivery note with reservation. In these cases, you must promptly notify SAFU SRL by email or telephone. In the event that the goods suffer damage during shipping, the customer must immediately contact SAFU SRL via email at sales@rebel.horse (writing in the subject of the email: damage due to shipping) and describing the damage suffered from the goods; or contact by telephone at no. +39 0438777010 from Monday to Friday (9.30 – 12.30/15.30-17.00). You will also have to photograph the product inside the shipping package, because proof of actual damage to the goods will then be requested.
In the event of a positive response from SAFU SRL, the goods will be sent back to the customer without charging any additional costs, and it will then be the responsibility of SAFU SRL to proceed with the reimbursement of the sums owed by the courier. The transfer of risks to the customer occurs upon delivery of the products to the carrier by SAFU SRL. During the withdrawal period mentioned below, the customer is responsible for the goods as custodian. In case of damage, destruction and/or tampering with the product while in the customer's custody, the latter will be held responsible.
SAFU SRL cannot be held responsible for errors in delivery due to inaccuracies and/or incompleteness in the compilation of the purchase proposal by the customer. It cannot be held responsible for delays in delivery due to the carrier responsible for transport.
In cases of force majeure and/or events unforeseeable by SAFU SRL, it reserves the right to terminate the sales contract and/or delay the processing of the order and the delivery of the products. In this case, SAFU SRL will be responsible for communicating its intentions, and then contacting the customer by email or telephone. In such cases, the latter will have the right to obtain the refund of the sums paid, excluding any further claim or compensation, for any reason, against SAFU SRL.
4. WITHDRAWAL
Pursuant to the articles. 64 and following of the Consumer Code, the Consumer has the right to withdraw from the purchase without any penalty and without specifying the reason. To this end, you must send communication to SAFU SRL via e-mail or - alternatively - by fax or registered letter with acknowledgment of receipt, to be sent within 14 working days of receipt of the chosen Products and/or Services. The customer must then appropriately fill in the return form that will be sent by SAFU SRL before completing any operation.
The return of the Products subject to withdrawal must be carried out, at the expense of the Consumer, by courier of his choice, to the following address: VEGA SRL – via Palù 38/b San Vendemiano (TV) - 31020
For the purposes of valid exercise of the right of withdrawal, the Consumer must respect the following conditions and methods:
All Products for which the Consumer has exercised the right of withdrawal must be returned intact and appropriately packaged, preferably in their original packaging, complete with any accessories. If the Product for which the right of withdrawal has been exercised reaches SAFU SRL damaged, the latter will be required exclusively to communicate this to the Consumer in order to allow him, where possible, to exercise his right of compensation against the courier chosen for the return of products;
SAFU SRL will not be liable under any circumstances for damage, theft or loss of returned Products, until they have been returned. Any risk will therefore be borne exclusively by the Consumer.
Once the integrity of the returned Product has been verified, SAFU SRL will reimburse the Consumer the entire amount paid for the Products and/or Services referred to in the Sales Contract subject to withdrawal, no later than 14 days from receipt of the same from notice of withdrawal by the Customer, without prejudice to the right of SAFU SRL to withhold the refund until receipt of the returned products. The refund will be made to the bank details provided by the customer at the time of the return request.
If the Consumer violates, in whole or in part, the provisions dictated regarding withdrawal from these General Conditions, the Sales Contract will remain valid and effective and SAFU SRL will return the Products unduly returned to the Consumer, charging the latter the related shipping costs.
SAFU SRL has the right to withdraw from each Sales Contract concluded by the Customer or Consumer, by giving the same written notice via e-mail and registered letter with return receipt, just as it may not accept any Order from users or Customers who have implemented behaviors not regular, we have not accepted the Products purchased on delivery, are suspected of behavior contrary to the law or is imposed by an order from a judicial authority.
5. WARRANTY
All products marketed by SAFU SRL on its website www.rebel.horse are covered by a legal guarantee of conformity pursuant to and for the purposes of art. 128 and following. of Legislative Decree no. 206 of 2005 – Consumer Code.
6. OTHER OBLIGATIONS OF THE BUYER
The buyer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively your real personal data and not of third parties, or fictitious.
It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. SAFU SRL reserves the right to legally prosecute any violation and abuse, in the interest and protection of all consumers.
The Customer releases SAFU SRL from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer, the Customer himself being solely responsible for the correct insertion.
7. PROTECTION OF PERSONAL DATA
SAFU SRL is the owner of the personal data collected at the time of registration on its website, as well as those subsequently communicated at the time of purchase by the customer. We reserve non-ownership for the financial data relating to payment procedures for which reference is made to the banking institutions through which the transactions take place.
The undersigned Company, as data controller, informs that the personal data provided by you, also acquired verbally, directly or through third parties, (personal and fiscal data) are classified as personal by the Legislative Decree. 196/2003 – Code regarding the protection of personal data.
The code in question provides that anyone who processes personal data is required to inform the interested party about which data are processed and about certain elements qualifying the processing: it must take place with correctness, lawfulness and transparency, protecting your privacy and your rights. .
In compliance with this rule we provide you with the following information: the data is processed in relation to contractual requirements and the consequent fulfillment of the legal and contractual obligations deriving from them as well as to achieve effective management of commercial relationships.
The data will be processed in written form and/or on magnetic, electronic or telematic support; the provision of the data itself is mandatory for all that is required by legal and contractual obligations and therefore any refusal to provide it or subsequent processing may determine the impossibility of the undersigned to carry out the contractual relationships themselves; however, failure to provide all data that is not attributable to legal or contractual obligations will be assessed from time to time by the undersigned and will determine the consequent decisions related to the importance of the data requested with respect to the management of the commercial relationship.
Without prejudice to the communications and dissemination carried out in compliance with legal obligations, the data may be communicated in Italy and/or abroad to: factoring companies; credit institutions; debt collection companies; business information company; professionals and consultants; companies operating in the transport sector; data processing company; also for the purposes of credit protection and better management of our rights relating to the individual commercial relationship.
Furthermore, all those in charge of processing (appointed for legal purposes) according to their authorization profile and any managers will be aware of it.
The undersigned Company will take steps to ensure maximum confidentiality is guaranteed by the third parties indicated above, and to have the data processed only for strictly necessary purposes.
The data will be processed for the entire duration of the contractual relationships established and also subsequently for the fulfillment of all legal obligations as well as for future purchases by the registered user. Furthermore, pursuant to art. 130, paragraph 4, of the Privacy Code (Legislative Decree no. 196/2003), the traditional and electronic mail coordinates provided may be used to send communications or advertising material; you can object to the processing in question at any time by sending an e-mail to the following e-mail address info@rebel.horse or a fax to no. +39 0438470717. With regard to the data itself, your firm/company may exercise the rights provided for by article 7 of legislative decree no. 196/2003 within the limits and conditions provided for by articles 8, 9 and 10 of the aforementioned decree legislative. For all information relating to the processing of personal data, please refer to the dedicated "Privacy Policy" section of the website www.rebel.horse.
8. INTELLECTUAL PROPERTY RIGHTS
The customer and user acknowledges that all trademarks, designs, models, distinctive signs, intellectual works, software and databases, texts and images if not appropriately cited, or any other intellectual and industrial property right accessible and reproduced on the website www.rebel.horse in any way and/or form are the exclusive property of SAFU SRL, i.e. the aforementioned company is the legitimate licensee. Any use and/or reproduction of such elements in whole or in part is prohibited, unless expressly authorized by SAFU SRL and/or its licensors.
9. COMPETENT COURT AND MEDIATION PROCEDURES.
These conditions of sale, supply and withdrawal are subject to Italian jurisdiction. Any dispute arising from or connected to such sales will be the exclusive jurisdiction of the Court of Venice.
For the resolution of disputes arising from the exact application of the contracts governed by the provisions of Sections I to IV of Chapter I of Title III of part III of the Consumer Code, the User may resort to the mediation procedures referred to in the Legislative Decree . 28/2010.
10. SPECIFIC APPROVAL CLAUSES PURSUANT TO ART. 1341 And 1342 CC
The User declares to specifically approve the following clauses:
3. Product price, shipping and availability,
10. Jurisdiction and competent court.
11. SUGGESTIONS, REPORTS, COMPLAINTS
For any suggestion, complaint or report, you can write an email to info@rebel.horse
12. CONTACTS
SAFU SRL Via Ippolito Caffi 99, 32100, Belluno
VAT number: 01260880255
email info@rebel.horse